Your privacy matters to us. This page explains what personal information fmb play collects, why we collect it, how it is used, and what rights you have as a Filipino player. We keep things straightforward so you always know where you stand.
When you register with fmb play, we collect your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement of 21 years old, as mandated for online gaming in the Philippines. Your account details are also used to personalise your experience and ensure that all communications reach you correctly. We do not collect more personal information than is necessary to operate your account safely and in compliance with applicable Philippine regulations. All registration data is stored securely and is never shared with third parties for marketing purposes without your explicit consent.
Every deposit and withdrawal you make on fmb play generates a transaction record that we retain for regulatory and security purposes. This includes the amount in Philippine pesos (PHP), the payment method used, the date and time of the transaction, and the outcome. Transaction records allow us to resolve any disputes quickly and accurately, and they are required by Philippine financial regulations governing licensed gaming operators. We do not store full payment card numbers or sensitive banking credentials on our servers. Payment processing is handled through secure, locally compliant channels that meet the standards set by relevant Philippine authorities.
When you access fmb play through your mobile browser, we automatically collect certain technical information such as your device type, operating system version, browser type, and IP address. This data helps us optimise the platform's performance for the wide variety of Android and iOS devices used by Filipino players. We also track which features you interact with most frequently so we can continue improving the mobile experience. Usage data is analysed in aggregate and is not used to identify you personally beyond what is necessary for platform security. If we detect unusual access patterns that suggest unauthorised use of your account, this data allows us to act quickly to protect you.
Any messages you send to the fmb play support team — whether through the platform's contact form or by email — are stored so that we can provide consistent and informed assistance. These records help our team follow up on unresolved issues and ensure that your concerns are addressed thoroughly. Support communications may also be reviewed internally for quality assurance and staff training purposes. We treat the content of your messages with strict confidentiality and do not share them with outside parties unless required by law. You may request a copy of your support history at any time by contacting us through the details provided in the footer of this page.
The Data Privacy Act of 2012 (Republic Act No. 10173) gives every Filipino player specific rights over their personal information. Here is a clear summary of what you are entitled to.
You can request a full copy of the personal data fmb play holds about you at any time. We will provide this within a reasonable timeframe and in a format that is easy to understand. There is no charge for a standard access request made in good faith.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Simply contact our support team with the correct details and we will update your records promptly. Keeping your information accurate also helps ensure smooth account verification and transactions.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal obligations to retain certain records. Requests for erasure are reviewed on a case-by-case basis and we will inform you of the outcome within a reasonable period.
You have the right to object to the processing of your personal data for purposes beyond what is strictly necessary to operate your account. If you object to receiving any form of platform communications, you can update your preferences through your account settings or by contacting support directly.
Where technically feasible, you may request that your personal data be provided to you in a structured, commonly used format so that it can be transferred to another service. This right applies to data that you have directly provided to fmb play and that is processed on the basis of your consent.
If you believe that fmb play has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so we can resolve any concern directly and promptly.
All personal data collected by fmb play is stored on secured servers with access restricted to authorised personnel only. We use industry-standard encryption protocols to protect data both in transit and at rest, ensuring that your information cannot be intercepted or read by unauthorised parties. Passwords are stored using one-way hashing and are never accessible in plain text, even to our own staff. We conduct regular internal reviews of our security practices to identify and address any potential vulnerabilities before they can be exploited. In the event of a data breach that affects your personal information, we are committed to notifying you and the National Privacy Commission within the timeframes required by Philippine law. Our security measures are continuously updated to keep pace with evolving threats in the online gaming environment. You can further protect your account by using a strong, unique password and enabling any additional verification options available in your account settings.
fmb play does not sell, rent, or trade your personal information to third parties for commercial purposes under any circumstances. There are, however, limited situations in which we may share your data with trusted partners or authorities. Payment processors who facilitate your PHP deposits and withdrawals receive only the minimum information necessary to complete the transaction securely. We may also share data with regulatory bodies or law enforcement agencies in the Philippines when required to do so by law, court order, or in connection with the prevention of fraud or criminal activity. Any third-party service providers we engage are contractually bound to handle your data in accordance with the Data Privacy Act of 2012 and our own privacy standards. We do not share your data with overseas entities unless adequate data protection safeguards are in place and the transfer is permitted under Philippine law. You will be informed of any material changes to our data sharing practices through an update to this Privacy Policy page.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine gaming regulations and financial record-keeping obligations. Transaction records are typically retained for a minimum of five years in line with anti-money laundering requirements applicable to licensed gaming operators in the Philippines. If you close your account, we will delete or anonymise your personal data once the mandatory retention period has expired, unless we are required to keep it longer for legal or regulatory reasons. Data that is no longer needed for any legitimate purpose is securely destroyed in a manner that prevents recovery or reconstruction. You may contact our support team at any time to ask about the specific retention period that applies to your account data.